Grubhub Merchant Agreement: What You Need to Know

If you`re a restaurant owner considering partnering with Grubhub, you`ll need to understand the terms and conditions of their merchant agreement. In this article, we`ll provide an overview of the Grubhub merchant agreement and highlight some important provisions you should be aware of.

What is the Grubhub Merchant Agreement?

The Grubhub Merchant Agreement is a contract between Grubhub and restaurants that outlines the terms and conditions of their business relationship. The agreement covers topics such as fees, payment, order management, and customer service.

Fees

One of the most important provisions in the Grubhub merchant agreement is the fee structure. Grubhub charges a commission fee on every order placed through their platform. The fee can vary depending on the market, but it usually ranges from 15% to 30%. Additionally, Grubhub may charge other fees, such as marketing fees or tablet rental fees.

Payment

Grubhub pays restaurants for their orders on a weekly basis. However, the payment may be delayed if there are any disputes or chargebacks. Restaurant owners should also be aware that Grubhub may deduct fees or chargebacks from their payments.

Order Management

The Grubhub merchant agreement outlines the process for accepting and managing orders. Restaurants are responsible for ensuring that their menu and pricing information is accurate and up-to-date on the Grubhub platform. They must also fulfill orders in a timely and professional manner. In the event of an order issue, such as a delay or incorrect item, the restaurant must provide a resolution to the customer.

Customer Service

Grubhub handles customer service inquiries related to orders placed through their platform. However, restaurants are expected to provide prompt and helpful responses to customers who reach out to them directly, such as through phone or email.

Conclusion

The Grubhub Merchant Agreement is an essential document for restaurant owners considering partnering with Grubhub. By understanding the fees, payment terms, order management process, and customer service requirements, restaurant owners can make informed decisions about whether to work with Grubhub and how to best manage their relationship with the platform.